四个判断维度
- 价值：流程改善后是否直接影响收入、成本或体验。
- 频次：是否每天发生，能否快速积累样本。
- 数据：知识、规则、表格、历史记录是否可获取。
- 风险：错误是否可被人工审核和回滚兜住。
更适合先做的流程
客服接待、物流报价、查单跟踪、对账结算、知识库检索、审批报表通常更适合作为第一批落地点，因为它们重复度高、业务边界相对清晰。
不建议一开始就做的流程
跨多个部门、数据严重缺失、责任边界模糊且错误代价极高的流程，适合先做诊断和拆解，而不是马上进入生产开发。
FDE METHOD
第一个 AI 流程应该怎么选？
优先级不是看哪里最炫，而是看哪里高频、重复、可量化、风险可控。
FDE METHOD
How Should You Choose the First AI Workflow?
Priority is not about what looks impressive. It is about frequency, repetition, measurability, and manageable risk.
Four Criteria
- Value: impact on revenue, cost, or experience.
- Frequency: daily occurrence and fast sample accumulation.
- Data: available knowledge, rules, sheets, and records.
- Risk: whether errors can be reviewed and rolled back by humans.
Better First Workflows
Customer reception, logistics quotation, order tracking, reconciliation, knowledge search, and reporting often make strong first use cases.
What to Avoid at First
Processes spanning many departments with unclear ownership, missing data, and high error cost should start with diagnosis before production development.